What you’ll be doing:

• Managing referral bookings across multiple locations using advanced tech and telephony platforms.
• Maximising daily scans while reducing DNAs and unanswered calls.
• Leading, motivating, and developing your team to deliver outstanding results.
• Evolving processes, systems, and workflows to meet operational and NHS Trust requirements.
• Monitoring and improving KPIs to ensure optimal performance.
• Collaborating with internal stakeholders to ensure seamless service delivery.
• Analysing data and trends to implement strategies that enhance efficiency and patient satisfaction.

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What you’ll bring:

• Proven experience managing a high-performing contact or sales centre.
• A commercial mindset with experience in setting, monitoring, and achieving KPIs.
• Knowledge of medical environments (an advantage).
• Demonstrable leadership skills with a track record of motivating large teams.
• Strong organisational and problem-solving abilities, with a focus on process improvement.
• Experience using technology platforms to drive efficiency in customer or patient bookings.
• Excellent communication skills and the ability to influence at all levels.

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If this sounds like your next challenge, we’d love to hear from you! 

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Apply Today – Email Steven@elliotscottgroup.com

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